Shipping policy

Shipping Policy – PENT. Audio

PENT. Audio provides worldwide shipping for both private clients (B2C) and business partners (B2B). Our priority is to ensure that every product reaches its destination safely, securely, and with the utmost care.

Prices and Order Conditions

  1. All prices shown in the PENT. Audio online store are valid at the time of order placement.

  2. The seller reserves the right to adjust prices in special circumstances (e.g., changes in exchange rates, transport costs, customs fees). The customer will be informed immediately and may choose to:

    • accept the new price and continue with the order, or

    • cancel the order and receive a full refund.

Shipping Costs and Customs Duties

  1. Shipping costs are displayed during checkout.

  2. These costs do not include possible customs duties, import taxes, or charges for redelivery if the package could not be delivered due to the client’s fault.

  3. The client is responsible for covering all additional charges imposed by customs authorities in the country of delivery.

Packaging, Safety, and Delivery

  1. All shipments are professionally secured and packaged with care.

  2. Upon delivery, the customer is obligated to inspect the parcel before opening.

    • If any damage to the outer packaging is noticed, a damage report must be filed with the courier/delivery person before opening the box.

    • Failure to report packaging damage at the time of delivery may result in the denial of warranty or claim processing by both the carrier and the seller.

Liability and Exclusions

  1. PENT. Audio is not liable for delivery delays caused by couriers, force majeure events (e.g., strikes, natural disasters), or additional fees imposed by third parties (e.g., customs).

  2. Products that are custom-made, configured through the 3D configurator, or personalized (e.g., engraving, bespoke material choices) are non-returnable.

  3. Orders placed on behalf of companies (B2B) are not eligible for return under consumer withdrawal rights.

  4. The risk of accidental loss or damage to the product transfers to the buyer at the moment the parcel is handed over to the courier.

Additional Safeguards

  • PENT. Audio reserves the right to refuse order fulfillment in cases of suspected fraud, incomplete or false information, or high risk of non-payment.

  • If the customer provides an incorrect delivery address or refuses to accept the shipment, the seller may charge return and re-shipping costs.

  • The seller’s liability is limited exclusively to the value of the purchased product. PENT. Audio shall not be liable for any indirect losses (e.g., lost profits, consequential damages).